Refund and Returns Policy

REFUND AND TERMINATION POLICY

Prior to making a purchase or using any services provided by Authors Guild International, kindly read through this Refund and Termination Policy (“Policy”) thoroughly. This Policy dictates refunds, cancellations, and related matters. By purchasing or using our services, you acknowledge and consent to be bound by this Policy. If you disagree with any part of this Policy, we advise against making any purchases or using our services.

 

1. Refunds

A. Digital Products: In consideration of the nature of digital products, including e-books, downloadable content, and online courses, all sales are deemed final. Authors Guild International does not offer refunds or exchanges for digital products once they have been purchased or accessed.

B. Tangible Products: In the event that you receive a defective or damaged tangible product, you may request a refund or replacement within a certain number of days after receiving the product. Please reach out to our customer support with your order details and a description of the problem. We may require you to submit photographic evidence of the defect or damage. Once we verify the issue, we will guide you on the procedure for returning the product or arranging for a replacement.

 

2. Cancellations

A. Services: If you desire to cancel a service provided by Authors Guild International, please get in touch with our customer support. The cancellation policy, as well as any applicable fees or charges, will depend on the specific service and terms agreed upon at the time of purchase. Kindly refer to the service agreement or contract for more details.

B. Events and Workshops: If you must cancel your attendance at an event or workshop hosted by Authors Guild International, kindly contact us as promptly as possible. The cancellation policy for events and workshops may vary, and any relevant fees or refunds will be detailed in the event registration or ticketing information. Eligible refunds will be processed according to the specified timeline and method.

 

3. Amendments to Services or Events

Authors Guild International reserves the right to modify, reschedule, or cancel any services or events at its discretion. In the event of such changes, we will endeavor to notify affected individuals as soon as possible. If a service or event is cancelled by Authors Guild International, you may be eligible for a refund or alternative arrangement as determined by us.

 

4. Exceptions

This Policy does not extend to any services, products, or events specifically governed by separate refund and cancellation policies. In such instances, the applicable policies will take precedence.

 

5. Contact Us

If you have any inquiries or concerns regarding this Refund and Termination Policy, please get in touch with us. Our customer support team will be delighted to assist you.